The week of Sept 16th, 2024, Adobe changed the way teachers and students in our district sign in to their Adobe products. The good news is that we still have the statewide Adobe contract that gives free premium access to all of the Adobe apps for all teachers and students. We just have to do the following steps to reconnect your account to the Jordan license.
Step 1: First close any Adobe apps you are trying to use and open whatever default web browser you have and navigate to www.adobe.com and sign out of your account. Click the profile icon in the upper right corner and click "sign out".
Do the same steps for the Creative Cloud application installed on your computer. You have to sign out of both the browser and the desktop versions. The installed app should look like this:
Close both the browser and the Creative Cloud application.
Step 2: Next open a new browser window again and navigate back to www.adobe.com and click the sign in button in the upper right corner.
On the sign in screen, DO NOT USE THE GOOGLE BUTTON to sign in. Simply type your school email address, press continue and on the next screen it should direct you to login to your Google account by typing your Jordan district email address.
If you see a prompt asking if it’s a "Personal" or "Company or School Account", click the option that says school account.
Step 3: Once you've successfully logged into your Adobe account again, you should see that your apps have a button below them that says "Request Access". Click on the "Request Access" button and it will quickly flash that access was granted and it should allow you to use your apps again.
If you still cannot login, please contact Kiera Beddes for further support.
📄 PDF Instructions